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Proof

Take our word
for nothing.

Proof sits in the main navigation because most partners bury it. Every number on this page belongs to a named client, and we will put you in touch with them.

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“More productive in four months than the previous partner was in four years.”

United States Space Command, 2026 · Reference available on request.
The numbers

Outcomes, not adjectives.

27%
Faster resolution time
DISA

First ServiceNow partner to implement CSM at DISA. 60-day launch.

+6 pts
Threat detection effectiveness
JFHQ

Alongside a 22% improvement in resolution time.

80%
Reduction in report production
U.S. Navy
If the work requires clearance, the people on it hold it
Norseman Services

Cleared Secret through TS/SCI.

190+
ServiceNow implementations delivered
Norseman Services

Collective across the team. Conservative, rounded down from 192.

30%
License cost reduction
Hackensack Meridian

Plus a 20% productivity gain.

99%
Self-service adoption
Chicago Public Schools

Plus an 80% reduction in inbound inquiries.

40%
Resolution improvement
City of Carlsbad

Plus a 20% admin reduction.

4 months
More productive than the previous partner managed in four years
United States Space Command
Data cleanup and AI readiness
McLeod Health
DC2HS program delivery
NIWC LANT
Forged in Defense The Shield Wall Holds We Know the Terrain The Platform Remembers
In depth

Four that tell the story.

Different agencies, different problems, same pattern. Somebody had already tried and it had not held.

Defense 27%

DISA

The first ServiceNow partner to implement Customer Service Management at DISA.

Being first meant there was no reference implementation to copy and no established pattern to follow inside that environment. We launched in sixty days and resolution time fell 27 percent.

The sixty days matters more than the percentage. In an environment where procurement to production is usually measured in quarters, speed is the outcome the mission actually feels.

Defense 80%

U.S. Navy

Report production time cut by 80 percent.

Reporting is where a lot of platform work quietly fails. The workflows go live, the dashboards look right, and people keep building the real report by hand because they do not trust what the system tells them.

Cutting production time by 80 percent is a data trust outcome before it is an automation outcome. The reports got faster because the underlying data finally held up.

Healthcare 30%

Hackensack Meridian

License costs down 30 percent. Productivity up 20 percent.

Those two numbers usually move in opposite directions. Cutting license spend normally means taking capability away from people, and productivity pays for it.

Both moved the right way because the problem was never the license count. It was how the platform had been configured around it.

Defense 4 months

United States Space Command

“More productive in four months than the previous partner was in four years.”

We did not start this engagement. Somebody else did, and four years in there was not much to show for it.

That is the sentence at the top of this page and the reason the homepage says what it says. Rescue work is a large part of what we do, and it usually starts with an honest account of what went wrong rather than a fresh roadmap.

References

Talk to them, not to us.

We will connect you with clients on request, including ones where the engagement was difficult before it went well. Those are usually the more useful conversations.

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We will walk you through any of these in detail, including the parts that did not go smoothly.

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